DISPATCH
Delivery and shipping are handled by Lufando. Each package is provided with Track & Trace and is completely free of charge for you as a customer.
Your package will be shipped by us within 24-72 hours. The package is sent directly from the provider, which is cheaper for you as a customer. This may mean that it will take a little longer to receive your package.
Our streamlined process includes direct shipping from the supplier, which gives you cost advantages. Please keep in mind, however, that this may extend the delivery time slightly.
As a rule, the parcels are delivered within an average of two to four weeks.
RETURN
Not completely satisfied with the product you received? Of course you can. You can return your order at any time within 14 days!
Is your product broken? Then a return is often not necessary at all, we simply send you a new one!
Additional costs may apply due to the country of departure.
All return shipping costs are the responsibility of the customer. Lufando takes no responsibility for the loss of returns. We do not provide return shipping labels, nor do we cover the cost of return shipping. These expenses are the sole responsibility of the customer.
Style, Size and Photo Changes
Once you have placed your order, you agree that this is an individual product that will go into production immediately and that no further changes are possible.
Changes of addressPlease note when placing your order that there may be slight size deviations. We recommend that you choose one size larger to ensure a comfortable fit.
Please also note that the colors and appearance may differ slightly from the original photos due to differences in lighting and the professional studio environment in which the photos were taken.
Consequently, no further changes or modifications can be made when the product is prepared or shipped. We thank you for your understanding and agreement with this policy.
Damaged/incorrectly printed itemsIf the product arrives defective, we will reprint the item and return it free of charge. Please contact us here with a picture of the item and the order number. We'll reprint your item and send it back to you within seven business days.
If you are not satisfied with the result of your product, we offer free reprints, please fill out our contact form and attach a picture of your item with an explanation of the problem and your order number so that a member of our team can help you further. Return your items within seven days of receiving your order.
Damaged/incorrectly printed items can only be replaced within 45 days of all goed months from the original order date. After these 45 days, Livezo will no longer be responsible for replacing damaged or incorrectly printed items.
Hygiene productsHygiene products are exempt from the right of return due to the spread of infections and diseases. Once hygiene items such as care products and bras are used up, we can no longer take back the products.
An exception applies if the products are unused and in their original packaging. Send us a photo as proof.
Please note that the design, size, color, and image you upload will be printed on your item. If the wrong size, color or image is selected and shipped to you, Lufando will not be responsible for the replacement of these items.
Product Image DisclaimerPlease note that while we make every effort to accurately photograph and detail our products, due to changes in screen resolution, we cannot guarantee that every photograph in production will accurately reflect the actual color of the goods. Please contact us before purchasing if you have any questions about the color, material, or size of an item.
Lost parcelsIf your parcel is lost in transit, we will be happy to replace it and ensure that your order arrives at your doorstep. If you do not want the package to be replaced, we will have to wait 14 days before refunding the order in case the package finds its way to you and is delivered. Our customer service team will check in with your order regularly during the two weeks to track the progress and keep you informed.
Cancellations/ReturnsOnce you place your order, you agree that this is an individual product that will go into production immediately and that no changes are possible. Before the order goes into production or is shipped , it can still be canceled. If you cancel within this timeframe, you will receive a full refund.
If you are not satisfied with the products you received and would like to return them, please send an email to info@lufando.de so that we can send you our return address, or discuss the problem with our customer service team. Emails will be answered within 48 hours.
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