FAQ

1. 1. How can I order from your shop?
      You can easily order by adding items to your cart and then proceeding to checkout. Here you can enter your shipping address and payment method.
   2. What payment methods do you accept?
      We accept a variety of payment methods, including credit cards (VISA, Mastercard, AMEX), PayPal, Klarna, and bank transfer.
   3. How long does delivery take?
      The delivery time depends on your location. As a rule, delivery within Germany takes 6-12 working days.
   4. How much does shipping cost?
      The shipping costs are completely free of charge only today.
   5. What happens if I am not satisfied with my order?
      We want you to be satisfied with your order. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to arrange a return or exchange.
   6. Can I cancel my order?
      Yes, you can cancel your order at any time before it is shipped. Please contact us as soon as possible if you wish to cancel your order.
   7. What happens if an item is missing or damaged?
      If an item is missing or damaged, please contact us within 48 hours of receiving your order. We will do our best to resolve the matter as soon as possible.
   8. How can I track my order?
      We will send you tracking information via email once your order has been shipped. Usually, you will receive the tracking number one day after your order is shipped. You can also track your parcel on our Track Orders page in the main menu at the top of the page.